Your satisfaction is extremely important to us. If you are experiencing difficulty downloading your products please read the frequently asked questions on this page.

Please read the information on this page regarding the purchase of any Pre-K Pages products.

• Office hours are Mon-Fri 9:00-5:00 Central
• Products are offered in a variety of formats. Please read the product description thoroughly and make sure you have the correct application to open a file before making a purchase.
• Please open files immediately after purchase and save them directly to your computer, the cloud, or a flash drive to ensure future access.
• Although we strongly discourage it, if you choose to pay using an e-check, your purchases will be sent after the check clears which can take 5-7 business days.
• If you contact us via e-mail for help, please add customercare (at) pre-kpages (dot) com to your approved e-mail whitelist.

Frequently Asked Questions

Click on the question below to see the answer.

• Where are the printables I paid for?
• Why did my links expire?
• How do I open a zip file?
• How do I buy a product from Pre-K Pages?
• What if I didn't receive an e-mail with the link to download my purchases?
• What if the link to download the document doesn't work?
• How do you adjust the print size?
• How do I print my document from another computer?
• How do you open and print documents from an iPad?
• Why do I get a password protected error message?
• What if my document isn't printing properly?
• How do I edit PowerPoint files?
• What methods of payment are accepted?
• How do I edit my documents?

Can I translate your documents into another language? The short answer is no. While I appreciate your interest, all products are secured to comply with copyright terms of use of the graphic artists and therefore cannot be altered. These documents cannot be shared or sold unsecured.

If you still have questions please contact us directly so we can work together to resolve any issues you are having.

Contact us

Question, concern? We’re here to help.